Privacy Policy

Policy Summary

1. Use of Information

We use personal information such as your name, age, birth date, phone number, fax number, e-mail address, address, place of employment, and identification papers in order to complete the travel reservations you conduct on our site. You can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered on this site. Information may also be used in order for property and casualty insurance companies to process and carry out insurance when such an incident occurs. We may also use your personal information, such as your opinions and impressions after the trip for customers for related trips.

2. Information Management

We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us from unauthorized access, loss, destruction, alteration, or leakage.

3. Offering Information

If it is deemed necessary for an item or service, we may provide your personal information to an airline, hotel, handling company, or insurance agency.

4. Disclosure on Correction and Deletion

If you wish to inquire/correct/delete certain personal information, we will quickly respond to a reasonable request once we confirm your identity as the owner of the information. However, please understand in advance that the change/removal of your personal information may result in being unable to provice certain items/services. For inquiries/corrections/deletion of your personal information, please contact our reservation supervisor or personal information management office.

We will never share your personal information or itinerary to any third parties. However, should the police/customs official with the proper official documents lay claim to information, this may not apply if the reasoning is judged to be justified.

5. Laws and Standards Regarding Your Personal Information

Laws and regulations relating to personal information protection, industry laws and regulations, social norms, as well as compliance with public policy, will be implemented with ongoing inspection and improvement.

6. Use of Sensitive Information

With regards to sensitive information such as your health and/or medical history, we will use your information only when appropriate, and with your consent. For the remaining purposes that do not require sensitive information, they will not be shared with anybody, including third parties.

7. Use of Cookies

This website uses cookies for the following general purposes:

-To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. -To help us know your prefered contents and your usage of our website,to provide the right advertisements on other website. -To help measure and research the number of users and traffic that the site receives -To help improve our services -To help us remind you re-enter the password for security reasons if you have been away from the computer for a period of time.

We may use our cookies as reference with our third-party providers for our advertisements.

[What are cookies?]
Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). If you re-visit a page, the page may use the information from the cookies to change the contents of the page. If your browser is set to allow the transmission of cookies, you can acquire the cookies from your browser. For privacy reasons, the website will only be able to send/receive the cookies for that site.

[Cookie Settings]
Based on the browser settings, you may allow all cookies, deny all cookies, or ask permission for cookies. The settings location differs based on browser. Please refer to the Help menu of your browser.
If you choose to reject all cookies, please be aware that various services across the internet will be unavailable.

8. Contact Us

For any opinions or questions related to the use of personal information, please send an e-mail to the provided address below.
AIRPLUS Co., Ltd.
Personal Information Management Officer Murayama Shoichi

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